Cancellation & Refund Policy – Staunch.fit
Effective Date: 15-04-2025
Last Updated: 15-04-2025
1. Purpose
This Cancellation & Refund Policy governs the rules related to session cancellations, rescheduling, grace periods, plan freezing, and refund eligibility on the Staunch.fit platform. It ensures fairness to both users and Trainers while maintaining operational integrity. By using the Staunch.fit platform, you agree to abide by this policy.
2. Session Cancellation and Rescheduling
2.1 User-Initiated Cancellations
Users must cancel sessions at least 12 hours before the scheduled time.
Cancellations made with 12 hours’ notice or more are eligible for rescheduling.
Cancellations within 12 hours or missed sessions are marked as lapsed (not rescheduled or compensated).
2.2 Rescheduling Within Grace Period
Eligible cancellations must be rescheduled within the original subscription validity or grace period:
1 Month Plan → Grace Period: 1 Week
3 Month Plan → Grace Period: 4 Weeks
If the grace period is exhausted, any unused sessions will be marked as lapsed.
2.3 Trainer-Initiated Cancellations
If a Trainer cancels, the session will always be rescheduled, regardless of grace period status.
2.4 Plan Freezing
Users may request a freeze on their subscription (travel, medical issues, etc.).
Freezing pauses the active plan but does not extend the grace period.
All rescheduling must occur within the original plan duration plus grace period.
3. Refund Policy
3.1 General Policy
Refunds are not offered for
Dissatisfaction with the trainer or sessions
Lack of usage due to personal reasons
Changes in availability or preferences
3.2 Valid Refund Exceptions
Refunds may be considered in the following cases:
Medical incapacity (with valid doctor’s certificate)
Other critical emergencies (case-by-case with valid proof)
Eligibility:
Request must be sent via email within the active subscription.
Supporting documents must be attached.
3.3 Refund Processing
Approved refunds will be processed on a prorated basis, based on unused sessions.
Staunch reserves the right to determine the refund after considering:
Sessions already used
Time remaining in the plan
Administrative, platform, or payment gateway charges
3.4 Invalid or Late Requests
Requests after the subscription or grace period expiry will not be entertained.
Incomplete documentation or unverifiable claims may be rejected.
4. Contact for Cancellations and Refunds
Email: shamnad@staunch.fit
Phone: +91 988616 31 31
Subject Line: “Cancellation / Refund Request – [Your Name / Booking ID]”
5. Policy Updates
Staunch reserves the right to modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the platform constitutes acceptance of the updated policy.
Cancellation & Refund Policy – Staunch.fit
Effective Date: 15-04-2025
Last Updated: 15-04-2025
1. Purpose
This Cancellation & Refund Policy governs the rules related to session cancellations, rescheduling, grace periods, plan freezing, and refund eligibility on the Staunch.fit platform. It ensures fairness to both users and Trainers while maintaining operational integrity. By using the Staunch.fit platform, you agree to abide by this policy.
2. Session Cancellation and Rescheduling
2.1 User-Initiated Cancellations
Users must cancel sessions at least 12 hours before the scheduled time.
Cancellations made with 12 hours’ notice or more are eligible for rescheduling.
Cancellations within 12 hours or missed sessions are marked as lapsed (not rescheduled or compensated).
2.2 Rescheduling Within Grace Period
Eligible cancellations must be rescheduled within the original subscription validity or grace period:
1 Month Plan → Grace Period: 1 Week
3 Month Plan → Grace Period: 4 Weeks
If the grace period is exhausted, any unused sessions will be marked as lapsed.
2.3 Trainer-Initiated Cancellations
If a Trainer cancels, the session will always be rescheduled, regardless of grace period status.
2.4 Plan Freezing
Users may request a freeze on their subscription (travel, medical issues, etc.).
Freezing pauses the active plan but does not extend the grace period.
All rescheduling must occur within the original plan duration plus grace period.
3. Refund Policy
3.1 General Policy
Refunds are not offered for
Dissatisfaction with the trainer or sessions
Lack of usage due to personal reasons
Changes in availability or preferences
3.2 Valid Refund Exceptions
Refunds may be considered in the following cases:
Medical incapacity (with valid doctor’s certificate)
Other critical emergencies (case-by-case with valid proof)
Eligibility:
Request must be sent via email within the active subscription.
Supporting documents must be attached.
3.3 Refund Processing
Approved refunds will be processed on a prorated basis, based on unused sessions.
Staunch reserves the right to determine the refund after considering:
Sessions already used
Time remaining in the plan
Administrative, platform, or payment gateway charges
3.4 Invalid or Late Requests
Requests after the subscription or grace period expiry will not be entertained.
Incomplete documentation or unverifiable claims may be rejected.
4. Contact for Cancellations and Refunds
Email: shamnad@staunch.fit
Phone: +91 988616 31 31
Subject Line: “Cancellation / Refund Request – [Your Name / Booking ID]”
5. Policy Updates
Staunch reserves the right to modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the platform constitutes acceptance of the updated policy.
Cancellation & Refund Policy – Staunch.fit
Effective Date: 15-04-2025
Last Updated: 15-04-2025
1. Purpose
This Cancellation & Refund Policy governs the rules related to session cancellations, rescheduling, grace periods, plan freezing, and refund eligibility on the Staunch.fit platform. It ensures fairness to both users and Trainers while maintaining operational integrity. By using the Staunch.fit platform, you agree to abide by this policy.
2. Session Cancellation and Rescheduling
2.1 User-Initiated Cancellations
Users must cancel sessions at least 12 hours before the scheduled time.
Cancellations made with 12 hours’ notice or more are eligible for rescheduling.
Cancellations within 12 hours or missed sessions are marked as lapsed (not rescheduled or compensated).
2.2 Rescheduling Within Grace Period
Eligible cancellations must be rescheduled within the original subscription validity or grace period:
1 Month Plan → Grace Period: 1 Week
3 Month Plan → Grace Period: 4 Weeks
If the grace period is exhausted, any unused sessions will be marked as lapsed.
2.3 Trainer-Initiated Cancellations
If a Trainer cancels, the session will always be rescheduled, regardless of grace period status.
2.4 Plan Freezing
Users may request a freeze on their subscription (travel, medical issues, etc.).
Freezing pauses the active plan but does not extend the grace period.
All rescheduling must occur within the original plan duration plus grace period.
3. Refund Policy
3.1 General Policy
Refunds are not offered for
Dissatisfaction with the trainer or sessions
Lack of usage due to personal reasons
Changes in availability or preferences
3.2 Valid Refund Exceptions
Refunds may be considered in the following cases:
Medical incapacity (with valid doctor’s certificate)
Other critical emergencies (case-by-case with valid proof)
Eligibility:
Request must be sent via email within the active subscription.
Supporting documents must be attached.
3.3 Refund Processing
Approved refunds will be processed on a prorated basis, based on unused sessions.
Staunch reserves the right to determine the refund after considering:
Sessions already used
Time remaining in the plan
Administrative, platform, or payment gateway charges
3.4 Invalid or Late Requests
Requests after the subscription or grace period expiry will not be entertained.
Incomplete documentation or unverifiable claims may be rejected.
4. Contact for Cancellations and Refunds
Email: shamnad@staunch.fit
Phone: +91 988616 31 31
Subject Line: “Cancellation / Refund Request – [Your Name / Booking ID]”
5. Policy Updates
Staunch reserves the right to modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the platform constitutes acceptance of the updated policy.
Cancellation & Refund Policy – Staunch.fit
Effective Date: 15-04-2025
Last Updated: 15-04-2025
1. Purpose
This Cancellation & Refund Policy governs the rules related to session cancellations, rescheduling, grace periods, plan freezing, and refund eligibility on the Staunch.fit platform. It ensures fairness to both users and Trainers while maintaining operational integrity. By using the Staunch.fit platform, you agree to abide by this policy.
2. Session Cancellation and Rescheduling
2.1 User-Initiated Cancellations
Users must cancel sessions at least 12 hours before the scheduled time.
Cancellations made with 12 hours’ notice or more are eligible for rescheduling.
Cancellations within 12 hours or missed sessions are marked as lapsed (not rescheduled or compensated).
2.2 Rescheduling Within Grace Period
Eligible cancellations must be rescheduled within the original subscription validity or grace period:
1 Month Plan → Grace Period: 1 Week
3 Month Plan → Grace Period: 4 Weeks
If the grace period is exhausted, any unused sessions will be marked as lapsed.
2.3 Trainer-Initiated Cancellations
If a Trainer cancels, the session will always be rescheduled, regardless of grace period status.
2.4 Plan Freezing
Users may request a freeze on their subscription (travel, medical issues, etc.).
Freezing pauses the active plan but does not extend the grace period.
All rescheduling must occur within the original plan duration plus grace period.
3. Refund Policy
3.1 General Policy
Refunds are not offered for
Dissatisfaction with the trainer or sessions
Lack of usage due to personal reasons
Changes in availability or preferences
3.2 Valid Refund Exceptions
Refunds may be considered in the following cases:
Medical incapacity (with valid doctor’s certificate)
Other critical emergencies (case-by-case with valid proof)
Eligibility:
Request must be sent via email within the active subscription.
Supporting documents must be attached.
3.3 Refund Processing
Approved refunds will be processed on a prorated basis, based on unused sessions.
Staunch reserves the right to determine the refund after considering:
Sessions already used
Time remaining in the plan
Administrative, platform, or payment gateway charges
3.4 Invalid or Late Requests
Requests after the subscription or grace period expiry will not be entertained.
Incomplete documentation or unverifiable claims may be rejected.
4. Contact for Cancellations and Refunds
Email: shamnad@staunch.fit
Phone: +91 988616 31 31
Subject Line: “Cancellation / Refund Request – [Your Name / Booking ID]”
5. Policy Updates
Staunch reserves the right to modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the platform constitutes acceptance of the updated policy.
Cancellation & Refund Policy – Staunch.fit
Effective Date: 15-04-2025
Last Updated: 15-04-2025
1. Purpose
This Cancellation & Refund Policy governs the rules related to session cancellations, rescheduling, grace periods, plan freezing, and refund eligibility on the Staunch.fit platform. It ensures fairness to both users and Trainers while maintaining operational integrity. By using the Staunch.fit platform, you agree to abide by this policy.
2. Session Cancellation and Rescheduling
2.1 User-Initiated Cancellations
Users must cancel sessions at least 12 hours before the scheduled time.
Cancellations made with 12 hours’ notice or more are eligible for rescheduling.
Cancellations within 12 hours or missed sessions are marked as lapsed (not rescheduled or compensated).
2.2 Rescheduling Within Grace Period
Eligible cancellations must be rescheduled within the original subscription validity or grace period:
1 Month Plan → Grace Period: 1 Week
3 Month Plan → Grace Period: 4 Weeks
If the grace period is exhausted, any unused sessions will be marked as lapsed.
2.3 Trainer-Initiated Cancellations
If a Trainer cancels, the session will always be rescheduled, regardless of grace period status.
2.4 Plan Freezing
Users may request a freeze on their subscription (travel, medical issues, etc.).
Freezing pauses the active plan but does not extend the grace period.
All rescheduling must occur within the original plan duration plus grace period.
3. Refund Policy
3.1 General Policy
Refunds are not offered for
Dissatisfaction with the trainer or sessions
Lack of usage due to personal reasons
Changes in availability or preferences
3.2 Valid Refund Exceptions
Refunds may be considered in the following cases:
Medical incapacity (with valid doctor’s certificate)
Other critical emergencies (case-by-case with valid proof)
Eligibility:
Request must be sent via email within the active subscription.
Supporting documents must be attached.
3.3 Refund Processing
Approved refunds will be processed on a prorated basis, based on unused sessions.
Staunch reserves the right to determine the refund after considering:
Sessions already used
Time remaining in the plan
Administrative, platform, or payment gateway charges
3.4 Invalid or Late Requests
Requests after the subscription or grace period expiry will not be entertained.
Incomplete documentation or unverifiable claims may be rejected.
4. Contact for Cancellations and Refunds
Email: shamnad@staunch.fit
Phone: +91 988616 31 31
Subject Line: “Cancellation / Refund Request – [Your Name / Booking ID]”
5. Policy Updates
Staunch reserves the right to modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the platform constitutes acceptance of the updated policy.