Staunch Health & Fitness Private Limited ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Staunch Trainer mobile application ("App") as a Trainer. It also describes your rights regarding your personal data and how you can contact us with any concerns.
This policy applies exclusively to the Trainer version of the Staunch app and complies with app marketplace guidelines for Android and iOS platforms as well as India's Digital Personal Data Protection Act, 2023 (DPDPA).
1. Information We Collect
We collect various types of personal and sensitive information to deliver our services effectively and in compliance with applicable laws:
a. Personal Information:
Full name
Mobile number
Email address
Date of birth
Address and location data
Profile photo
Bio and professional information
Languages known
Areas of expertise/categories
b. Identity Verification and Professional Information:
PAN number, name, and date of birth (for KYC verification)
Aadhaar verification through OTP-based consent (we do NOT store Aadhaar numbers)
Aadhaar-derived fields stored include name, gender, year of birth, address, and photo
Police clearance certificate
Work experience details
Certification documents and images
All KYC and bank account verification is performed securely through Sandbox API. Sandbox Privacy Terms
c. Media Uploads:
Profile images
Introduction videos
Testimonial videos
Transformation videos
Certification documents
These are stored securely on our servers.
d. Service Delivery Information:
Location data
Trainer availability slots
Expertise categories
e. Bank Account Details:
Account holder name
Account number
IFSC code
These are collected to process trainer payouts, verified through Sandbox APIs, and stored securely.
f. Device and App Usage Data:
Device type, OS version, IP address, crash reports, and usage data via Firebase Analytics and Crashlytics
g. Login and Authentication:
Initial sign-in via Firebase Authentication (mobile/email)
Backend generates secure session cookies and encrypted tokens
h. Communication Data:
Firebase Cloud Messaging for session and update notifications
2. How We Use Your Information
To register and manage your Trainer account
To verify your identity and professional eligibility
To process payouts and maintain financial records
To facilitate communication with clients
To match you with appropriate clients
To improve app functionality, performance, and support
To notify you of updates, policy changes, or session info
To comply with legal obligations
3. Legal Basis for Processing
Consent
Legitimate Business Interests
Contractual Necessity
Legal Obligation
4. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
Government authorities as required by law
Trusted service providers (Firebase, AWS, Sandbox)
Internal staff under strict confidentiality
Potential clients (only professional data)
5. Storage and Security
Data encrypted in transit and at rest
Secure servers with restricted access
Authentication tokens encrypted
Regular audits and access control measures
6. Data Retention
We retain your information as long as necessary to meet legal and operational needs. You may request deletion, but some data may be retained as required by law.
7. Your Rights Under DPDPA 2023
Right to Information
Right to Access
Right to Correction
Right to Erasure
Right to Withdraw Consent
Right to Grievance Redressal
8. Children's Privacy
The app is intended for users aged 18 and above. We do not knowingly collect data from children.
9. Use of Cookies and Tracking
While the app doesn't use cookies directly, Firebase and third-party SDKs may use tracking technologies for analytics and crash monitoring.
10. Data Protection Measures
Security assessments
Staff training
Processing documentation
Breach detection protocols
Access restrictions
11. Changes to This Policy
We may update the policy and will notify users via app or email. Continued use after updates indicates acceptance.
12. Data Protection Officer
Shamnad Abubacker
CEO, Staunch Health & Fitness Private Limited
Email: shamnad@staunch.fit
Address: SHA MANZIL, 16/9, CHERUKODU, VILAPPIL, VILAPPILSALA PO, TRIVANDRUM, Kerala, India, 695573
Phone: +91 9886163131
Website: https://www.staunch.fit
13. Breach Notification
In case of a breach, we will notify users and authorities as required by law without undue delay.
14. International Data Transfers
Your data is primarily stored in India. If transferred internationally via service providers, we ensure safeguards are in place.
15. Grievance Redressal
You may contact the DPO with concerns. We will acknowledge within 7 days and resolve within 30 days. If unsatisfied, you may escalate to the Data Protection Board of India.
16. Account Deletion Request
To delete your account, use this form: Submit Account Deletion Request. Verified requests will be processed within 7 working days. Certain information may be retained for legal or regulatory purposes.